For customer care inquiries contact our team detailing your issue or request. Please allow up to 5 - 7 business days to receive a response.

For all press related inquiries and special requests please contact our team with a detailed request. If your request is of interest, we will get back to you as soon as we can. Please allow 7 - 10 business days to receive a response. To view our current press portfolio visit our press page.

Yes, all domestic orders that meet the order minimum of $100 or more will automatically receive free shipping within the USA. Select auto ship product subscriptions do qualify for free shipping as well.

All sales are final at the time of purchase. Please note for hygienic purposes all skincare and beauty products can not be resold. We do our very best to ensure the satisfaction of all of our customers. Learn more about our return, exchange & refund policies here. If you are in any way dissatisfied with your order kindly contact customer service with your concern. To request an order cancellation please email us to request a refund 1 - 2hrs after placing the initial order. Kindly note, after the 2hr time maximum has expired orders can not be canceled as it has already been entered into processing. Please allow up to 3-5 business for your request and refund to be reflected in your bank or credit card statement. ​ All skincare & beauty items are non-returnable. All sales are final.

Due to current shipping restrictions, we only ship orders domestically within the United States.

Quickly track your order at any time after shipping or receiving via the tracking number provided in email regarding your order shipment.

Auto ship is our monthly subscription service that brings the ease and convenience of automated ordering to your doorstep. Now you will never have to worry about running out of your favorite Jade Alycia Beauty products with a new shipment heading your way every 30 days. Start saving time and money — Subscribe today!

Yes, it’s called J Club. Join now and start earning rewards on your next purchase.

Jade Alycia Beauty is based in New Jersey. Our headquarters is stationed here too!

Our other brands are Jade Alycia Bridal and Jade Alycia Beauty. Learn more about our family of brands here.

You’ll just have to subscribe to our weekly newsletter, J news and sign up to be the first to shop to find out!

Yes, ​we do. Learn more about our recycle + refill program here.

Yes, each one of our original sustainable pieces is first designed by our Founder, Jade Alycia and then handmade in-house by our skilled team of artisans. XXX needs an updated answer.

Yes, we have e-gift cards available here.

FLAVOR TRANSPARENCY DISCLAIMER Yes, our flavorings are all-natural and formulated in-house by our trusted team of beauty experts. Like our natural fragrances, these too are derived from various plant-based oils, extracts and liquids that carry a natural aroma. We kindly reframe from full flavor ingredient disclosure to protect the integrity of our brand and the uniqueness of every formula.

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Yes, ​you can! Learn how our recycle + refill program works and start shopping refills here.

FRAGRANCE TRANSPARENCY DISCLAIMER All our fragrances and scents are formulated in-house by our trusted team of beauty experts with the use of all-natural ingredients deriving from various plant-based oils, extracts and liquids that carry a natural aroma. ​ We kindly reframe from full fragrance ingredient disclosure to protect the integrity of our brand and the uniqueness of every formula.

Yes, our skincare products are specifically formulated to pamper sensitive skin types with all-natural ingredients. We recommend trying available samples prior to purchasing full bottle sizes for extremely sensitive skin types.

Yes, we sure can! Take our five minute skin type test. You can also book a virtual consultation with one of our beauty experts for a personalized skincare session helping you to identify your skin type plus find what works for you.

We recommend taking our skin type test to receive tailored suggestions that work best for you.

There are a few ways you can save on your next order. 1. Join our loyalty program, J Club and start earning club coins when you shop. 2. Subscribe to our auto ship + save program eligible with select kits, sets and bundles. 3. Buy more + save on select items with our quantity discount offerings. 4. Purchase a refill and send in your empty bottles via our recycle + refill program.

To track your order kindly reference your shipping notification email sent at the time of the initial order shipment, which contains your tracking number. Once located, click on the tracking number provided to be re-directed to the carrier website to view package tracking and estimated time of arrival. If your package has been lost or delivered to the wrong address please contact customer service with your inquiry.

It's simple & easy to request a refill. Here's how it works: Purchase a refill for each Jade Alycia Beauty product you would like to have refilled here. Fill out and submit your refill request form. Once both your refill request form and refill order have been received. A free shipping label will be emailed to you to send us your empty bottles. New tracking will be emailed to you once your bottles are received, refilled and shipped out. Learn more about on our recycle+ refill program page.

No, please see store policies to see which items qualify, guidelines & standard protocol.

DIRECT PAYMENTS We accept all major credit cards including, but not limited to Mastercard, Visa, American Express, Capital One, Citi Bank, Discover and Chase. ​ THIRD PARTY PAYMENTS For a quick and easy purchase select pay with Apple Pay or Afterpay at checkout.

Any club coins earned from a purchase that is afterward canceled will be forfeited and removed from club member's account balance.

No, there are no restrictions. We want earning rewards to be challenging yet fun!

It's simple! Click Log In at the upper right hand corner of your screen to quickly create an account or visit the J Club page to sign up there and learn more about our rewards program.

No, lucky for you once earned club coins do not expire. Keep collecting until you are ready to cash them in to redeem an exclusive reward.

You can check your club coin balance anytime in your My Rewards tab found on your profile dashboard.